FAQ

SHIPPING

We use AUSPOST as our shipping provider. Mailing bags are biodegradable and a minimum of packaging is used to reduce any unnecessary packaging. Items are however well packaged so that your order arrives in great condition.

How much does shipping cost?

Domestic: All orders over $50 include free shipping. Orders under $50 will be calculated at checkout.

International: We currently ship worldwide to most countries. Shipping will be calculated at checkout, depending on what zone you live in. Customers are responsible for any additional customs duties or tax charges.

How long does shipping take?

For metro areas in Australia please allow up to 2-8 business days

For rural areas in Australia please allow up to 10 business days

New Zealand (10-16 working days)
Asia and the Pacific, North America and Western Europe (10-28 working days)
Rest of the world (14-30 working days)

Due to shipping delays, your order may take longer than the estimate.

Please email us if you have any concerns with your order.

RETURNS

We are currently only accepting returns & exchanges for Australian orders only.

Please email us to arrange a return.

PACKAGING

We are committed to reducing unnecessary packaging where possible and have taken the extra mile in using recyclable and biodegradable packaging only. We use biodegradable mailing bags, recyclable tissue paper and our thank you cards are made from soy ink and is also recyclable.

PRODUCTION & MANUFACTURING 

Currently, all products sold from Fetch Bags are manufactured in China. Materials used including ripstop nylon are only available from China. All items are designed and shipped out of Australia.

Why are our bags made from ripstop nylon?

Ripstop Nylon is a woven nylon material that prevents tears and rips. This is the best material to use for reusable bags. It is coated with PU to make it water- resistant. This fabric is made to last many years, in turn, making it a sustainable option for your shopping, travelling and storing needs.